Services
TC Community Support
A service is distinguished by its professionalism, swift responsiveness, and a proactive approach to resolving technical challenges with precision and care.
How we can help
Your Backbone in Technology.
Solve. Secure. Support.
We ensure smooth operations by resolving issues quickly, maintaining system reliability, and supporting users with expert guidance. Our goal is to keep your technology stable, secure, and always performing at its best.
Issue Troubleshooting
Diagnosing and resolving technical issues faced by users or customers. This includes software glitches, hardware malfunctions, connectivity problems, and system errors.
System Maintenance
Perform regular maintenance to ensure systems run smoothly and securely. This includes installing updates, applying security patches, monitoring server and network performance, and performing backups.
User Support
provides assistance and guidance to users to help them effectively utilize software, hardware, and internal systems. This may involve one-on-one support and developing instructional materials.
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Key Performance
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Frequently Asked Questions
You can reach us via phone, email, or our online support portal available 24/7
Please include your contact details, a detailed description of the problem, and any error messages received.
Our typical response time is within 2 hour for urgent issues and 12 hours for non-urgent requests.
Yes, we provide guidance and remote assistance for approved software installations.
Try Deleting Cache of your device first; if the problem persists, contact support for a diagnostic check.
Regular updates are scheduled monthly, with emergency patches applied as needed.
We assist with data recovery efforts depending on the situation but recommend regular backups to avoid data loss.
We enforce strict access controls, regular system updates, and continuous monitoring to protect your data and systems.